Shipping Policy

Welcome to the UrsLook Shipping Policy. This policy explains how orders placed on UrsLook are processed, shipped, and delivered to customers.

UrsLook is an online marketplace platform that connects customers with independent sellers. Shipping and delivery services may be provided through third-party logistics and delivery partners.

1. Order Processing

After an order is successfully placed, the seller receives the order for processing.

The seller is responsible for preparing and packing the product within the applicable processing time.

Order processing time may vary depending on:

• Product availability

• Seller location

• Product category

• Order volume

• Weekends and public holidays

• Other operational circumstances

Customers may receive updates regarding the order status through the UrsLook website, app, email, SMS, or other available communication methods.

2. Shipping and Delivery

Once the seller prepares the order, it may be handed over to an authorised shipping or logistics partner for delivery.

Delivery timelines may vary depending on:

• Delivery location

• Seller location

• Shipping method

• Product availability

• Weather conditions

• Public holidays

• Logistics operations and other circumstances

Any estimated delivery date displayed on UrsLook is an estimate and is not guaranteed unless specifically stated otherwise.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Customer name

• House or building number

• Street and locality

• City or town

• State

• PIN code

• Valid mobile number

UrsLook and its sellers may not be responsible for delivery delays or failures caused by an incorrect or incomplete address provided by the customer.

4. Delivery Attempts

Our shipping partners may make one or more attempts to deliver an order.

If delivery is unsuccessful because the customer is unavailable, the address is incorrect, the customer refuses delivery, or for other reasons, the order may be returned to the seller.

Additional charges or restrictions may apply in certain situations, subject to applicable policies.

5. Shipping Charges

Shipping charges, if applicable, may depend on:

• Product weight and dimensions

• Delivery location

• Seller location

• Shipping partner

• Order value

• Product category

• Promotional offers

Any applicable shipping charges will generally be displayed during checkout before the customer completes the order.

UrsLook may offer free shipping on selected products, orders, locations, or promotional campaigns. Such offers may be subject to specific terms and conditions.

6. Delivery Delays

While we aim to ensure timely delivery, delays may occasionally occur due to circumstances beyond the reasonable control of UrsLook, sellers, or logistics partners.

These may include:

• Severe weather conditions

• Natural disasters

• Transportation disruptions

• Government restrictions

• Public holidays

• High order volumes

• Seller processing delays

• Logistics partner delays

Customers will be provided with available updates where possible.

7. Order Tracking

Where tracking services are available, customers may be able to track their orders through the UrsLook website, app, or the authorised shipping partner.

Tracking information may take some time to update after an order has been handed over to the shipping partner.

8. Delivery Confirmation

An order may be considered delivered once it has been successfully handed over at the delivery address according to the delivery process of the authorised logistics partner.

Proof of delivery, OTP verification, signature, photograph, or other delivery confirmation methods may be used where applicable.

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, you may be eligible to request a return according to the UrsLook Return and Refund Policy.

Customers should inspect the package and product as soon as possible after delivery.

Where required for verification, customers may need to provide clear photos and/or videos showing the product and the reported issue.

Customers are strongly encouraged to record an unboxing video when opening their package, especially for products that are damaged, incorrect, missing, or high-value.

10. Shipping Restrictions

Certain products may have shipping restrictions based on:

• Applicable laws and regulations

• Product category

• Product size or weight

• Delivery location

• Logistics partner limitations

• Safety requirements

Some products may not be available for delivery to certain PIN codes or locations.

11. Seller and Logistics Responsibility

UrsLook operates as a marketplace platform where products may be offered by independent sellers.

Sellers are responsible for preparing and packing products before dispatch.

Authorised logistics partners are responsible for transporting and delivering packages according to their applicable operational processes.

UrsLook may coordinate marketplace and shipping services but is not responsible for delays caused by circumstances beyond its reasonable control, subject to applicable law.

12. Changes to This Shipping Policy

UrsLook may update this Shipping Policy from time to time to reflect changes in our services, logistics operations, business practices, or applicable legal requirements.

The policy applicable to your order will generally be the policy displayed on the UrsLook platform at the time of purchase, subject to applicable law.

13. Contact Us

If you have questions regarding shipping or delivery, please contact UrsLook Customer Support through the support options available on our website or mobile application.

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