Privacy policy

Privacy Policy – Urslook

Last Updated: December 15, 2025

Urslook (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit, access, or make a purchase through our website, mobile application, or other services (collectively, the “Services”).

Urslook is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide better services to all our users.

a) Personal Information

This may include:

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

b) Payment Information

  • Payment method details

  • Transaction information
    (Note: Payment data is securely processed by third-party payment gateways. Urslook does not store card details.)

c) Account Information

  • Login credentials

  • Preferences and settings

d) Order & Usage Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Interaction with our website or app

e) Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Cookies and similar technologies

2. How We Collect Information

We collect information:

  • Directly from you when you register, place an order, or contact support

  • Automatically through cookies and tracking tools

  • From service providers such as payment gateways, logistics partners, and analytics providers

  • From partners or third parties, where legally permitted

3. How We Use Your Information

We use your information to:

  • Process orders, payments, returns, and refunds

  • Create and manage your account

  • Deliver products and services

  • Communicate order updates and customer support responses

  • Improve our website, app, and user experience

  • Personalize product recommendations

  • Send promotional offers and marketing communications (you can opt out anytime)

  • Detect and prevent fraud, misuse, or illegal activities

  • Comply with legal and regulatory obligations

4. Marketing & Communication

We may send promotional messages via:

  • Email

  • SMS

  • App notifications

You can opt out of marketing communications anytime by using the unsubscribe link or contacting us directly. Transactional messages related to orders will still be sent.

5. Sharing of Information

We may share your information with:

  • Shopify (platform services)

  • Payment partners for secure transactions

  • Shipping and logistics partners

  • Customer support and IT service providers

  • Marketing and analytics partners

  • Legal authorities, if required by law

We do not sell your personal data.

6. Shopify Relationship

Our store is hosted on Shopify Inc. Shopify processes personal information to support and improve platform functionality, including fraud prevention and personalized shopping experiences.


7. Cookies & Tracking Technologies

We use cookies to:

  • Remember preferences

  • Improve site performance

  • Analyze user behavior

  • Deliver relevant ads

You can manage cookies through your browser settings.

8. Third-Party Links

Our Services may contain links to third-party websites. Urslook is not responsible for the privacy practices of external websites. Please review their policies separately.

9. Children’s Privacy

Urslook services are not intended for children under 18 years.
We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Request data portability

  • Withdraw consent for marketing

You can exercise these rights by contacting us.

13. International Data Transfers

Your information may be stored or processed outside your country. Where required, we use lawful transfer mechanisms to protect your data.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our Services indicates acceptance of the updated policy.

15. Contact Us

For questions, concerns, or data requests, contact us at:

Urslook
📧 Email: urslookofficial@gmail.com
📍 Address: Kurichedu Road, Door No-5, Darsi, Andhra Pradesh – 523247, India